This manual provides reference information for servicing the HP Pavilion ze4100 Notebook PC (technology code KE), Compaq Evo Notebook 1010v Series (technology code KE), and Compaq Presario 1100 Series Mobile PC (technology code KE). It is for use by authorized service personnel while installing, servicing, and repairing these products. Troubleshooting and Diagnostics. The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below.Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Check for customer abuse. Figure 3-1. Basic Troubleshooting Steps. The troubleshooting suggestions on page 3-6 include general suggestions for repairing notebooks that show specific failure symptoms.
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